Shipping Policy

Within Australia, we use the following shipping methods:

Australia Post, Regular

Arrival within 4-7 business days.

Cost effective solution.

Not insured.

Australia Post Registered (recommended)

A recipient must be available to receive registered parcels

Insurance cover of up to $100 for purchases

Extra insurance cover of up to $5000 per article can be purchased for $1.10 per $100 or part thereof, up to the $5000 maximum.

If you wish to purchase insurance, please contact us at sharon@beadsindeed.com.au

Australia Post Express

Quick delivery service.

Arrival within 1-2 business days.

Not Insured.

For International orders, we use :

Australia Post International Air Mail

Approximately 5 to 10 business days, depending on destination.

Not Insured.

Insured Air Mail (preferred)

Approximately 5 to 10 business days, depending on destination.

Signature required.

Insurance cover available.

We highly recommend insurance for international orders.

Insurance cost an additional $7.50 for the first $100.00 insured and $2.00 for every additional $100.00 up to $5000.00.

When you purchase insurance, you will receive:-
           coverage against loss, theft or damage of your international mail
           proof of posting
           secure handling
           a signature on delivery

If you wish to purchase insurance, please contact us at sharon@beadsindeed.com.au

We accept no responsibility for parcels lost or damaged within the postal system and any problems must be taken up with Australia Post.

Please note that International Air Mail is not trackable and if you do not purchase insurance, we are not to be held accountable if your parcel is lost or damage within the postal system. Also please note that there might be additional customs or tariffs and duties charges depending on your country`s custom regulations. Please check with your local customs for more information regarding this matter.

All goods will be packaged with care. We pride ourselves on friendly and prompt service and our customers are important to us, we will send your order within 24 hours of confirmation and payment.

Refund Policy

All returns will be considered on a case-by-case basis.

We do whatever we can to make sure that all products are in good condition before we ship them out to you.

We cannot exchange products if you change your mind.

There will be no refund of money for all products purchased.

In the case of a client purchasing an item that is out of stock (or an item which cannot be shipped within 2 business days), the client will be given the follwing options:
           Wait for the items to become available
           Receive online credit for the purchase of different items
           Refund of purchase price